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public transport info

Traveline | Bus Information | public transport info

Journey Plan
What is Traveline?What is Traveline?
It’s a service which provides impartial journey planning information about all public transport services – buses, coaches, trains, ferries, trams, metro and underground - throughout England, Wales and Scotland.

At present it offers information based on details in published timetables – but some areas provide more detailed information.

The phone service is not yet available in Northern Ireland, although the traveline web portal does provide a link to the Translink web site covering services in Northern Ireland.


How can I contact traveline by phone?How can I contact traveline by phone?
You can phone traveline from anywhere on 0870 608 2 608.

National call-rate charges apply - so a typical call lasting two minutes might cost between 5p off-peak up to 16p at peak times, depending on the telephone service used.

The number can also be dialled from most countries abroad, +44 870 608 2 608.

The service is available everywhere between 8am and 8pm every day (except 25 and 26 December and 1 January); call centres in some areas provide local transport information over longer hours.

When you get through, you will hear a recorded greeting. If you select "local travel information", your call will be connected automatically to your local traveline call centre if possible. However, if you are calling from a mobile phone, or a phone we cannot locate, you may be asked to tell us where you are calling from so that your call can be connected to the most appropriate call centre.

Please note that calls may be recorded for training and analysis purposes.



Is traveline always the best service to use?Is traveline always the best service to use?
We recommend anyone who wants information just about train services to use the National Rail Enquiry Service (NRES) on 08457 48 49 50 (minicom : 0845 60 50 600) because they have details of fares and up-to-the-minute details of any service changes.

Likewise we recommend those who only want information about coach travel to check with National Express (08705 80 80 80) or Scottish Citylink (08705 50 50 50); please note, however, that there are other coach operators on some routes.




Can I call a specific traveline call centre?Can I call a specific traveline call centre?
Yes, if you’re sure you need to, maybe because you just want details of local services in another part of the country.

Check the list of codes which you can dial as soon as you hear the recorded greeting to route your call to a specific centre.

Click here for regional codes

Can I contact traveline by minicom?Can I contact traveline by minicom?
Yes – by dialing 0870 241 2216 from anywhere. Your call will be routed to your local call centre.



Can traveline answer questions about long-distance journeys?Can traveline answer questions about long-distance journeys?
Yes. We are working on systems to link our regional journey planners together, but in the meantime we may have to transfer your call to a second call centre to get all the information you might need for a long-distance journey



Can traveline answer questions by e-mail?Can traveline answer questions by e-mail?
Sorry – but our service is not organised to answer individual enquiries by e-mail.

Please use an appropriate web-based journey planner (if one is available) - or contact traveline by phone.





Who runs traveline?Who runs traveline?
Partnerships of PTEs, local authorities, bus operators and others have been formed in each region of the country – and these partnerships have made arrangements to run traveline in their particular areas.

They collect and organise all of the timetable information, provide systems to search out answers and arrange for the phone calls to be answered.

They are also busy arranging to provide the self-service journey planners on the internet to which this site is linked.


Who pays for traveline?Who pays for traveline?
Each region has agreed its own way of sharing the costs of doing all this.

Most regions have accepted the Government’s offer of funds (mainly in the form of local authority borrowings) to help set up their systems – but the cost of running the systems is being met by the authorities and operators in each region.



Who co-ordinates the traveline project?Who co-ordinates the traveline project?
The project’s Advisory Group involves representatives of

Confederation of Passenger Transport (CPT)
Association of Train Operating Companies (ATOC)
Local Government Association (LGA)
Confederation of Scottish Local Authorities (CoSLA)
Transport for London (TfL)
Passenger Transport Executives’ Group (PTEG)
Association of Transport Co-ordinating Officers (ATCO)
Welsh Assembly Government (WAG)
Scottish Executive (SE)
Department for Transport (DfT)



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